Refund Policy for cconcepts
Last Updated: 2024-02-20
Thank you for shopping at cconcepts. We want to ensure that you are completely satisfied with your purchase. If, for any reason, you are not satisfied, we are here to assist you with our Refund Policy.
Returns
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Returns must be initiated within 30 days of the purchase date.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
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Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 30 days.
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Late or Missing Refunds: If you haven’t received a refund after the specified period, please check your bank account first. Then, contact your credit card company or bank, as it may take some time before your refund is officially posted. If the issue persists, contact us at [email protected].
Exchanges
If you need to exchange an item for a different size or color, please contact us at [email protected] to arrange the exchange. You will be responsible for any additional shipping costs.
Non-Refundable Items
Certain items are non-refundable, including:
- Gift cards
- Downloadable software or digital products
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damaged or defective product. We will assess the issue and provide instructions for a replacement or refund.
Return Shipping
You will be responsible for paying your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions about our Refund Policy, please contact us at:
cconcepts
16 ROCKVIEW DRIVE
16
IRVINE, CA 92612